Welcome to our series introducing performance excellence. First, we will look at quality. Whether something wasn’t ready on time, you were given the wrong order, or you were on the receiving end of bad service, it can all be classified as poor quality.
Throughout the years, there have been many programs and methodologies regarding quality. We’ll sort through them and explain what organizations are doing today.
At this point, you’re probably asking yourself, “Why all this fuss about performance excellence?” No matter how long your organization has been at it, performance remains a big deal because there’s still plenty of room for improvement and things are changing whether we like it or not.
What is the cost of poor performance? If you think of the previous program as the payoff of performance excellence, then what about the cost of not doing anything about it?
In this program, we’re going to talk about the requirements to become excellent. This is a checklist program where you can look at the factors required to improve the overall performance of your organization.
When it comes to understanding the mistakes organizations make in their performance excellence initiatives, the easy answer comes from the previous program. There are also some common mistakes that organizations make in trying to transform their organization.